We’ve also standardized our policies, centralized how we track requests, and established internal guidelines and quality controls processes. Our first improvements included hiring experienced legal staff to evaluate and process requests efficiently, publishing our Government Requests Guide to enable law enforcement agencies and government authorities to submit more tailored requests, and categorizing the data associated with each request in our case management system. After a period of ramping up and resourcing, we developed a more streamlined approach to handle the volume.
As our usage soared following the beginning of the pandemic that approach became untenable. Like many smaller technology companies without a significant consumer user base, we received requests via multiple avenues, handled each one in a high-touch, intensive way, and didn’t preserve categorizing information about them. There are a few ways to get the percentages below but the easiest is to just add in a matrix where the Total Certified measure is added to the Values field twice (one being the actual values, and the other showing as a percentage of the grand total. Until spring 2020, when our user base expanded significantly as a result of the Covid-19 pandemic, Zoom had no set approach to these law enforcement requests. Grand totals aggregate all the data in your pivot table. This report covers government requests that we processed between and December 12, 2020. You can see your data as a percent of a row or column total, or as a percent of the grand total.
0 kommentar(er)
